The working hours of PTB is a delightful 9-5 EET

At PTB, we provide multiple support channels to ensure traders receive fast and reliable assistance. Our support hours vary by platform, and only our Discord community offers 24/7 availability.

working hours

Support Working Hours (Cyprus Time – EET/EEST):

WhatsApp & Email Support:
Available Sunday–Friday, from 9:00 AM to 5:00 PM.
During these working hours, our team handles general inquiries, technical issues, billing questions, account support, and compliance-related matters.
Discord Support – 24/7:
Our Discord server is the only channel offering full 24/7 assistance, all week long.
Moderators and staff are available around the clock to help with urgent questions, trading platform issues, guidance, and community support.

Whether you need account help, clarification about rules, payout guidance, platform issues, or general assistance, you can always rely on our 24/7 Discord support for immediate responses outside standard business hours.

What are the working hours of PTB? 3

Legal Disclaimer

Website Ownership

This website is operated and managed by Triple Edge Group LTD, a company incorporated under the laws of the Republic of Cyprus (Company No. HE465348).

All content, products, and services offered through this site are provided under the management and supervision of Triple Edge Group LTD.

The brand PlutusTradeBase (PTB) is a registered brand owned by PTB Plutus TradeBase LTD, incorporated under the laws of Saint Lucia (Reg. No. 2025-00638).

Company Details

Triple Edge Group LTD
Registered Office: Omirou & Nikis, PAKOVA CENTRE, BLOCK A, 2nd Floor, Office 205, 3095 Limassol, Cyprus.
Role: Educational technology and evaluation services provider. Operates Tradelocker, cTrader, Match Trade, and DXtrade platforms for simulated trading programs.

PTB Plutus TradeBase LTD
Registered Office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, LC06 201, Saint Lucia.
Role: Technology operator responsible solely for the MetaTrader 5 (MT5) platform within the PlutusTradeBase ecosystem.
Access to MT5 will be restricted in jurisdictions where such use violates local laws (including the United States).

Educational Use Only

All content and services provided through Triple Edge Group LTD are for informational and educational purposes only.

The programs and accounts offered are simulated environments designed to evaluate users' trading proficiency and risk management abilities.

Users do not deposit capital for investment purposes and do not risk their own funds. Program outcomes depend solely on individual performance and adherence to the stated rules and objectives.

Live Trading Clarification

If a user chooses to engage in live market trading, such activity is conducted entirely outside the scope of Triple Edge Group LTD and PTB Plutus TradeBase LTD.

Neither company acts as a broker, accepts deposits, or facilitates live market transactions.

Live trading is undertaken solely through independent brokers chosen and managed by the user.

Hypothetical Performance Disclosure - CFTC Rule 4.41

Simulated or hypothetical trading results have inherent limitations.

Unlike actual performance records, these results do not represent real trading activity.

They may under- or over-compensate for market factors such as liquidity and are constructed with the benefit of hindsight.

No representation is being made that any account will, or is likely to, achieve profits or losses similar to those shown or implied.

Evaluation Disclaimer

The PlutusTradeBase evaluation programs are designed to simulate real market conditions as closely as possible, including spreads, commissions, and other parameters.

However, the evaluation process is challenging and may not be suitable for individuals with limited trading experience.

Success depends entirely on the participant's trading skill, discipline, and adherence to the program rules.

Customer Compensation Disclosure

All testimonials, compensation data, or performance results displayed on the PlutusTradeBase platform are hypothetical and do not represent live trading outcomes.

They should not be viewed as typical or guaranteed results.

PTB Trader Accounts are simulated environments, and any payout information is for educational demonstration purposes only.

Jurisdictional Restrictions

PTB Plutus TradeBase LTD operates the MetaTrader 5 (MT5) platform.

Access to MT5 is restricted to U.S. citizens and to individuals in jurisdictions where such use would violate local laws or regulations.

Triple Edge Group LTD does not provide services to residents of the following countries: Cuba, Syria, Iran, Lebanon, Iraq, Yemen, North Korea, Russia, Ukraine, Belarus, and Myanmar.

Refunds and Non-Investment Statement

All payments made through the PlutusTradeBase platform are for access to educational software and services only.

Payments are non-refundable, unless unused. "Unused" means the user has not logged into or activated their account within 14 days of purchase.

No deposits are accepted for investment purposes. Users never risk their own capital, and no guarantees of financial gain are provided.

Trademark and Copyright

PlutusTradeBase (PTB) is a registered brand owned by PTB Plutus TradeBase LTD (Saint Lucia) and operated under exclusive license by Triple Edge Group LTD (Cyprus).

All intellectual property, website content, and software systems remain the property of their respective companies.

Unauthorized reproduction, distribution, or modification of any material from this website is strictly prohibited.

Risk Warning

Trading and participation in financial markets involve a high level of risk and may not be suitable for everyone.

Although PlutusTradeBase operates in a simulated trading environment, participants should be aware of the speculative nature of financial markets.

No warranty is given for any outcomes or performance metrics achieved through participation in evaluation programs.

Contact & Legal Resources

For more information, please refer to the following:

For inquiries: support@plutustradebase.com