Terms & Conditions
The agreement between the Customer and the companies that operate the Plutus Trade Base evaluation programs and platforms. Please read these Terms before using the services.
Summary
This summary is provided for convenience only and does not replace the full Terms below, which govern in the event of any difference.
- Simulated evaluation, not investment. All trading is simulated. The Customer does not deposit trading capital and does not trade real funds in the market.
- Performance-based Payouts. Where the Customer meets the targets and rules of their plan, a performance-based reward of up to a 95% profit split may be withdrawn.
- Published rules. Each plan's targets, drawdown, and Payout conditions are set out on the relevant plan page and summarised in these Terms.
- Permitted and prohibited conduct. A range of trading styles is permitted within fair-use limits; certain conduct is prohibited on all or specific plans, as set out under "Trading rules."
- Monitoring and enforcement. The Company monitors activity and may suspend or close Accounts in the circumstances described in these Terms.
- Appeals. The Customer may request a review of a decision as described below.
- Fees and refunds. Fees are stated at checkout; payments are non-refundable once an Account is used, subject to the limited exceptions below.
The parties
These Terms and Conditions ("Terms") govern access to and use of the Plutus Trade Base ("PTB") evaluation programs, websites, and platforms. The services are provided by two companies, each with a distinct role.
Triple Edge Group LTD, incorporated in the Republic of Cyprus (Company No. HE465348), registered at Omirou & Nikis, PAKOVA CENTRE, Block A, 2nd Floor, Office 205, 3095 Limassol, Cyprus, provides the educational and evaluation services and operates the TradeLocker, cTrader, Match Trader, DXtrade, and TradingView platforms.
PTB Plutus TradeBase LTD, incorporated in Saint Lucia (Reg. No. 2025-00638), registered at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, LC06 201, Saint Lucia, is responsible solely for the technical operation of the MetaTrader 5 (MT5) platform.
In these Terms, the two companies are together referred to as the "Company," "we," or "us," and the user is referred to as the "Customer," "Trader," or "you." Neither company is a broker, accepts deposits, holds client funds, or executes live-market orders on the Customer's behalf.
By accessing the website, registering an Account, or purchasing a plan, the Customer confirms that they have read, understood, and agree to be bound by these Terms. A Customer who does not agree must not use the services.
Definitions
| Account | Any simulated trading environment or login provided to the Customer, including Challenge accounts and Funded Accounts. |
| Challenge | The simulated evaluation in which the Customer seeks to reach a Profit Target while complying with the applicable plan rules. |
| Funded Account | The simulated account provided after a Challenge is passed, used to measure ongoing performance and to earn Payouts. |
| Profit Target | The level of profit required to pass a Challenge or to qualify for a Payout. |
| Profitable day | A trading day that closes in net profit. A "minimum profitable days" requirement refers to the number of such days required; they need not be consecutive. |
| Daily Loss Limit | The maximum an Account may lose in a single day. Exceeding it ends the Account. |
| Drawdown | The maximum an Account may fall before it ends. Static drawdown is measured from the fixed starting balance; trailing drawdown follows the Account's peak and rises as the balance grows. Each plan states which applies. |
| Best Day rule | A limit on the proportion of total profit that may derive from a single trading day (applies to the Lightning Funded Account only). |
| Skill Score | A measure, used on the Freedom Funded Account only, of how evenly profit is distributed across trades. It sets the maximum amount withdrawable in a single Payout and does not determine whether a Payout is approved. It is calculated per trade and resets after each Payout. |
| Hedging | Holding a long and a short position on the same instrument at the same time, on one Account or across Accounts. |
| High-frequency trading (HFT) | The placing of very large numbers of very fast, very short-duration trades. |
| Soft Breach | A first rule warning that does not end the Account. A second Soft Breach of the same rule constitutes a Hard Breach. |
| Hard Breach | The crossing of a hard rule (such as the Daily Loss Limit or Drawdown) or a breach of the trading rules. A Hard Breach ends the Account. |
| Payout | A performance-based reward paid from the Company's own funds where the Customer meets the requirements of their plan. |
| Add-on | An optional paid upgrade selected at checkout that modifies a specific Account condition. |
Nature of the services
The services are provided for educational and evaluation purposes and operate entirely in a simulated environment.
- No live-market order is placed on the Customer's Account, and the Customer does not deposit trading capital or risk personal funds in the market.
- All trading is conducted with virtual balances using market-replica data, for the purpose of evaluating skill and risk management.
- Nothing provided by the Company constitutes financial, investment, legal, or tax advice. The Company does not pool, manage, or invest funds and is not a broker.
- Any Payout is a discretionary, performance-based reward paid from the Company's own resources and does not represent interest, dividends, or investment return.
- Simulated results are hypothetical and may differ materially from live-market outcomes (see "Disclaimers and risk warning").
Eligibility and registration
To use the services, the Customer must be at least 18 years of age (or the age of majority in their jurisdiction) and have the legal capacity to enter into these Terms.
- The Customer must provide accurate and current information on registration and keep it up to date.
- Accounts are personal. The Customer must not share, sell, transfer, or permit any third party to trade an Account, and must keep login credentials confidential.
- The Customer is responsible for all activity under their Account and must notify the Company promptly of any suspected unauthorised use.
- A Customer may hold one set of Accounts unless the Company agrees otherwise in writing.
- The Company may decline, suspend, or close an Account where these Terms, the applicable plan rules, or applicable law are not met.
Restricted jurisdictions and sanctions
The services are available to Customers worldwide, except in the restricted jurisdictions identified below and subject to the platform and legal restrictions set out in this Section.
Supported countries — platform availability. All platforms are available to supported Customers, except that MetaTrader 5 (MT5) is not available to U.S. persons or in any jurisdiction where its use would be unlawful. The following Customers are supported on the TradeLocker platform, as MT5 is not available to them: United States, Canada, Hong Kong, Belgium, Brazil, Japan, Israel, and Spain.
The Company does not provide services to residents of the following countries: Cuba, Syria, Iran, Lebanon, Iraq, Yemen, North Korea, Russia, Ukraine, Belarus, and Myanmar.
The Customer must not use a VPN, proxy server, or any similar means to obscure or misrepresent their location in order to circumvent these restrictions. Doing so is a breach of these Terms and may result in suspension or closure of the Account.
By using the services, the Customer represents that they are not located in a restricted country, are not subject to applicable sanctions, and are not acting on behalf of any sanctioned person or entity. The Company conducts sanctions and compliance screening and may decline, suspend, or restrict access where required by law.
Identity verification (KYC) and anti-money-laundering
To secure Payouts and to meet its legal obligations, the Company verifies the identity of each Customer and complies with applicable anti-money-laundering ("AML") law.
- Identity verification ("KYC") is completed once per Customer. Re-verification is required only where the Customer's details change or where required by law, and is not required for each withdrawal.
- Verification is required before the first Payout and may include proof of identity, proof of address, and confirmation of the Customer's payment method.
- Where required by law, the Company may request additional information (including source of funds) and may report or share information with competent authorities.
- The Company may pause a Payout or suspend an Account while an AML, KYC, or fraud check is conducted, or where required by law. A Payout is released upon successful verification.
- Verification data is processed in accordance with the Privacy Policy and AML Policy and is not used for marketing.
Plans and rules
Each plan operates in simulation and is subject to the rules published on its plan page. The current plans and their principal conditions are set out below.
Lightning
1-StepSingle-step evaluation.
| Size | At purchase | On pass | Total |
|---|---|---|---|
| $20K | €19 | €119 | €138 |
| $50K | €29 | €139 | €168 |
| $100K | €39 | €159 | €198 |
"On pass" is the one-time activation fee, payable only after the Challenge is passed and refunded after the 3rd Payout.
Freedom
1-StepSingle-step evaluation with automatically approved daily Payouts.
| Size | At purchase | On pass | Total |
|---|---|---|---|
| $10K | €99 | €99 | €198 |
| $20K | €169 | €169 | €338 |
| $50K | €299 | €299 | €598 |
| $100K | €479 | €479 | €958 |
"On pass" is the one-time activation fee, payable only after the Challenge is passed and refunded after the 3rd Payout.
Adventure
500K · 1-StepLarge-balance single-step evaluation.
| Size | One-time fee |
|---|---|
| $500K | €39 |
Single one-time fee. No activation fee.
Instant
No ChallengeFunded Account without an evaluation phase.
| Size | One-time fee |
|---|---|
| $5K | €87 |
| $10K | €167 |
| $20K | €319 |
| $50K | €691 |
Single one-time fee. No activation fee.
Best Day rule (Lightning Funded Account)
On the Lightning Funded Account, no more than 40% of the Customer's total profit may derive from a single trading day at the time a Payout is requested. This rule does not apply during the Lightning Challenge.
Skill Score (Freedom Funded Account only)
On the Freedom Funded Account, the maximum amount that may be withdrawn in a single Payout is determined by the Customer's Skill Score, which reflects how evenly profit is distributed across trades: the more evenly profit is spread, the higher the Skill Score and the greater the amount that may be withdrawn at once. The Skill Score is calculated per trade (not per day) and resets after each Payout. The resulting amount varies with the Customer's current profit and per-trade consistency. The Skill Score affects only the amount of a Payout and does not determine whether a Payout is approved (see "Payouts and withdrawals").
Scaling (Scale-Up)
A Customer who meets the performance criteria may request a Scale-Up — an increase in the simulated account size and corresponding Payout potential.
- Eligibility. The Customer must achieve at least double the initial Profit Target (for example, 12% against a 6% target) while remaining fully compliant with the applicable risk limits for seven (7) consecutive days.
- Process. The Customer submits a request to support@plutustradebase.com with their registered email and Account number.
- Effect. On approval, the Company increases the Account balance and updates the risk and consistency metrics accordingly; profits are retained, and the new Drawdown and Profit Target apply to the scaled amount. For example, a $50,000 Account reaching $6,000 profit (12%) may scale to $100,000.
- Exclusions. Instant plans are excluded from scaling unless expressly offered in writing.
Exceeding a plan's Daily Loss Limit or Drawdown ends the Account. The Lightning and Freedom plans operate on a two-step payment model: a fee payable at purchase and a one-time activation fee payable only after the Challenge is passed.
"Freedom" once funded does not mean no rules
Where a plan is described as offering freedom or fewer restrictions, this refers to specific conditions that do not apply — for example, the Adventure Funded Account has no daily loss limit. It does not mean the Account is unrestricted. On every Funded Account, the plan's maximum drawdown continues to apply, and the trading rules in the "Trading rules" section remain in force throughout — including, on Adventure, that news trading, high-frequency trading, and copy trading are not permitted. A drawdown breach or a breach of the trading rules ends a Funded Account on any plan.
Add-ons
Add-ons are optional paid upgrades selected at checkout:
- Profit-Split Add-On (Lightning). Increases the Lightning profit split from 80% to 95%.
- Withdraw-Anytime Add-On. Removes the standard 14-day interval between Payouts.
An Add-on modifies only the specific condition purchased; all other plan rules continue to apply. An Add-on may not be used to circumvent a plan's risk limits.
Trading rules
Certain rules apply to all plans; others depend on the plan. The Customer is responsible for all orders placed on their Account, including those generated by any automation the Customer connects.
Permitted
News trading and overnight or weekend holding depend on the plan, as set out in the table below.
Prohibited on all plans
- Hedging. Holding a long and a short position on the same instrument at the same time, on one Account or across the Customer's Accounts.
- Automated high-frequency trading. Operating an HFT strategy through an EA or bot.
- Abusive high-frequency activity. Normal higher-frequency manual trading is permitted; placing an abnormal volume of very fast, very short trades that strains or exploits the Company's systems is prohibited and is assessed on a case-by-case basis.
- Exploiting the simulation. Taking advantage of price-feed delays, off-market or manifestly erroneous prices, or placing trades solely to exploit the operation of the simulation.
- Manipulation or collusion. Manipulating or replicating the Company's price feed, or engaging in coordinated or group trading intended to distort results.
- Fraud and unauthorised access. Using stolen or unauthorised payment methods, accessing other users' Accounts or the Company's systems, or deploying malware.
Rules by plan
| Plan | Plan-specific rules |
|---|---|
| Lightning | News trading permitted. EAs permitted for normal, non-HFT strategies. On the Funded Account: maximum 2% risk per trade (first occurrence a Soft Breach, second a Hard Breach) and the 40% Best Day rule at Payout. |
| Freedom | News trading permitted. EAs permitted for normal, non-HFT strategies. |
| Adventure | News trading not permitted. High-frequency trading not permitted. Copy trading not permitted. EAs permitted only for normal, non-HFT strategies. |
| Instant | News trading, EAs and bots, high-frequency trading, and weekend holding are not permitted. |
Where the Company investigates suspected abuse, it may review the relevant Account's trade logs and analytics and request the configuration of any EA. Determinations are made in good faith on the available evidence; the Customer may request a review of a decision (see "Breaches, suspension and appeals").
Payouts and withdrawals
Where the Customer meets the targets and rules of their plan, a performance-based reward of up to a 95% profit split may be withdrawn, subject to this Section.
- The first Payout may be requested once the Customer is eligible. Subsequent Payouts may be requested every 14 days by default, or at any time where the Withdraw-Anytime Add-on has been purchased. The Freedom, Instant, and Adventure plans follow the schedules stated on their plan pages.
- The minimum withdrawal is $100.
- Payouts are made through approved payment providers. A provider processing fee may apply (Rise up to 2.75%; other providers up to 4%), and timing depends on the provider.
- KYC must be completed before the first Payout (see "Identity verification (KYC) and anti-money-laundering").
- The Customer is responsible for any taxes arising on rewards received. The Company does not provide tax advice.
High-risk and gambling-style trading
Trading is expected to reflect consistent, responsible risk management. Conduct inconsistent with that purpose — including risking a disproportionate share of the Account on a single trade, sustained over-leveraging, "all-in" or near-"all-in" positions, or profit that is overly concentrated in one or a small number of trades — may be treated as high-risk or gambling-style trading. Where the Company reasonably determines, acting in good faith on the Account's own logs and data, that a Payout results from such trading, it may decline or reduce that Payout, require further trading activity, or apply consistency-based conditions before the Payout is released. This applies on all plans, and automatic approval on Freedom Funded Accounts does not waive this right. The Customer may request a review of any such decision (see "Breaches, suspension and appeals"), and nothing in this clause removes any rights available to the Customer under applicable law.
Fees, billing and refunds
Fees are stated at checkout. The Lightning and Freedom plans operate on a two-step payment model: a fee payable at purchase and a one-time activation fee payable only after the Challenge is passed. The Adventure and Instant plans are payable as a single one-time fee with no activation fee. The current fees, by account size, are set out below.
Lightning — fee at purchase and activation fee
| Account size | At purchase | Activation (on pass) | Total |
|---|---|---|---|
| $20,000 | €19 | €119 | €138 |
| $50,000 | €29 | €139 | €168 |
| $100,000 | €39 | €159 | €198 |
Freedom — fee at purchase and activation fee
| Account size | At purchase | Activation (on pass) | Total |
|---|---|---|---|
| $10,000 | €99 | €99 | €198 |
| $20,000 | €169 | €169 | €338 |
| $50,000 | €299 | €299 | €598 |
| $100,000 | €479 | €479 | €958 |
On both plans, the activation fee is payable only after the Challenge is passed and is refunded after the third Payout (see the fee rebate below).
Adventure and Instant — single one-time fee
| Plan & size | One-time fee |
|---|---|
| Adventure — $500,000 | €39 |
| Instant — $5,000 | €87 |
| Instant — $10,000 | €167 |
| Instant — $20,000 | €319 |
| Instant — $50,000 | €691 |
No activation fee applies to the Adventure or Instant plans.
Billing
- Payments are processed by third-party payment providers. By purchasing, the Customer authorises the applicable charge.
- Prices are charged in the currency displayed at checkout; the Customer's bank or provider may apply its own conversion or charges.
- Initiating a chargeback or payment dispute in place of contacting the Company constitutes a breach and may result in suspension and loss of access pending resolution. Statutory rights are unaffected.
Fee rebate
Following the Customer's third Payout, the Company refunds the fee paid to obtain the Funded Account: on the Lightning and Freedom plans, the activation fee; on the Adventure and Instant plans, the one-time entry fee. One rebate applies per Account and is paid together with the third Payout.
Refunds
Payments are made for access to educational software and services and are non-refundable once an Account has been used. A purchase is refundable only where it remains unused — that is, where the Customer has not logged into or activated the Account within 14 days of purchase.
- Duplicate charges and clear billing errors will be corrected on request.
- Payments made by cryptocurrency, or other methods that do not support refunds, cannot be refunded through that channel.
- Refund requests should be sent to support@plutustradebase.com with the relevant order details.
Nothing in this Section limits any non-waivable refund or cancellation right available to the Customer under applicable consumer law.
Errors and pricing corrections
The Company endeavours to keep the website, plan pages, and pricing accurate, but errors may occur.
- The Company may correct any error or omission and update information at any time without prior notice.
- Where a plan, fee, or other detail is displayed with a manifest error, including a clearly incorrect price, the Company may cancel or decline an order placed in reliance on that error and refund any amount paid, including after the order is confirmed.
- The Company is not obliged to honour a manifestly incorrect price.
Account inactivity
An Account with no trading activity for 30 consecutive days may be deactivated and closed. The Customer may purchase a new plan to continue. Accounts in regular use, including Funded Accounts, are not affected.
Breaches, suspension and appeals
An Account ends (a Hard Breach) where it crosses a hard rule — the Daily Loss Limit or Drawdown — or where abuse under "Trading rules" is confirmed. Certain rules apply a prior warning: on the Lightning Funded Account, exceeding the 2% maximum risk per trade is a Soft Breach on the first occurrence and a Hard Breach on the second. Where an Account ends for a breach, related pending rewards for that Account do not carry over. Determinations are based on the Account's own logs and data. The Company may also suspend or close an Account where required to prevent fraud or to comply with law.
Appeals
- The Customer may request a review by emailing support@plutustradebase.com within 7 days of a decision, with a brief explanation and any supporting information.
- The Company aims to review appeals within 30 days and may reinstate an Account or Payout where the review supports it.
- An appeal decision does not affect any rights available to the Customer under applicable law.
The Customer may close their Account at any time by email. Fees already paid are non-refundable except as described under "Fees, billing and refunds."
Compliance monitoring and right to act
To protect the integrity of the evaluation and to meet its legal and compliance obligations, the Company monitors Accounts and trading activity and may act as set out below.
- The Company may review, investigate, restrict, suspend, or pause Payouts on an Account where it reasonably suspects a breach of these Terms or the trading rules, fraud, payment abuse, market manipulation, money-laundering or sanctions concerns, or any other conduct inconsistent with its compliance requirements.
- Where the Company reasonably determines, acting in good faith on the information available to it, that such conduct has occurred, it may close the Account and terminate access, and related pending rewards for that Account may not carry over.
- The Company may request information or documentation in the course of a review and may pause a related Payout while it is completed.
- The Customer may request a review of any such decision (see "Breaches, suspension and appeals"). Nothing in this Section affects any rights available to the Customer under applicable law.
Acceptable use and intellectual property
The Company grants the Customer a personal, non-transferable, revocable licence to use the website, platforms, and tools for the Customer's own evaluation and educational use while the Account is in good standing.
- The Customer must not reverse-engineer the platforms, scrape them by automated means, or copy or redistribute the Company's content without permission.
- All names, logos, software, and content remain the property of Triple Edge Group LTD or PTB Plutus TradeBase LTD, as applicable.
- The Customer must not impersonate the Company or hold themselves out as an authorised representative without the Company's written approval. The Customer remains free to share their genuine experience.
- The Customer must conduct themselves respectfully towards the Company's staff and community.
Third-party platforms, links and submissions
The trading platforms made available — MetaTrader 5 (MT5), TradeLocker, cTrader, Match Trader, DXtrade, and TradingView — and the Company's payment providers are operated by independent third parties.
- The Company is not responsible for the availability, downtime, errors, data feeds, or pricing of third-party platforms or providers.
- Use of those platforms and providers may be subject to their own terms and policies.
- The website may link to third-party sites the Company does not control; the Company is not responsible for their content or practices.
- Where the Customer submits feedback, ideas, or content, the Customer grants the Company a non-exclusive, royalty-free right to use it without obligation, and confirms it does not infringe the rights of any third party.
- Where a technical issue demonstrably affects an evaluation, the Customer should contact the Company, which will review the matter in good faith.
Communications and electronic signature
By registering an Account or purchasing a plan, the Customer consents to receive communications from the Company electronically — by email, through the dashboard, or via the website — and agrees that such communications satisfy any legal requirement that they be in writing.
- Selecting "I agree," or purchasing or using an Account, constitutes the Customer's electronic signature and forms a binding agreement on these Terms.
- Service and Account communications (including verification, Payout, and rule notices) form part of the use of the services. The Customer may manage optional marketing communications at any time.
Data protection and privacy
The Company processes personal data in accordance with its Privacy Policy and applicable data-protection law, including the EU/Cyprus GDPR where applicable.
- The Company collects only the personal data necessary to provide the services, verify identity, process Payouts, operate the platform, and comply with legal obligations.
- The Company does not sell personal data.
- The Customer holds rights in respect of their personal data, including access and rectification, as described in the Privacy Policy, which also explains how to exercise them.
Disclaimers and risk warning
The platforms and services are provided on an "as is" and "as available" basis. The Company does not warrant that they will be uninterrupted or error-free and makes no representation as to any particular result, profit, or Payout.
Risk warning
Trading carries a high level of risk. The evaluation is demanding and may not be suitable for every person; many participants do not pass or do not receive a Payout. Nothing on the platform constitutes a representation of income, and past or simulated performance is not a reliable indicator of future results. Nothing provided by the Company constitutes financial, investment, legal, or tax advice.
Hypothetical performance (CFTC Rule 4.41)
Simulated or hypothetical results have inherent limitations and do not represent actual trading. They are prepared with the benefit of hindsight and may not account for factors such as liquidity. No representation is made that any Account will, or is likely to, achieve profits or losses similar to those shown.
Limitation of liability
To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential loss, including loss of profit, data, or opportunity. Where the Company is liable, its total aggregate liability is limited to the amount paid by the Customer for the plan giving rise to the claim.
The Company is not liable for any delay or failure caused by events beyond its reasonable control, including outages of third-party platforms or payment providers, internet or power failures, market disruption, or other events of force majeure.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
Allocation of responsibility between the companies
As two companies operate the brand, responsibility is allocated as follows:
- Triple Edge Group LTD (Cyprus) is responsible for the educational and evaluation services, billing and support, and the TradeLocker, cTrader, Match Trader, DXtrade, and TradingView platforms.
- PTB Plutus TradeBase LTD (Saint Lucia) is responsible solely for the technical operation of the MetaTrader 5 (MT5) platform.
- Each company is responsible only for its own part of the services and is not liable for matters falling to the other. A claim should be directed to the company responsible for the relevant part.
Indemnification
The Customer agrees to indemnify and hold harmless the Company, its officers, and employees against third-party claims, losses, and reasonable costs (including reasonable legal fees) arising from the Customer's breach of these Terms, misuse of the services, violation of applicable law, or infringement of the rights of any third party. The Company will notify the Customer of any such claim without undue delay and will cooperate reasonably in its handling.
Changes to these Terms
The Company may amend these Terms from time to time. For any material change, the Company will publish the updated Terms, update the date shown above, and notify active Customers by email or dashboard at least 7 days before the change takes effect. A Customer who does not accept a material change may close their Account before it takes effect. Minor or clarifying amendments may take effect on publication.
Changes to services, prices, and rules
The Company may modify, suspend, or discontinue any plan, program, platform, or feature. Prices and fees may change; any change applies prospectively and does not affect fees already paid for an activated Account or an ongoing evaluation, unless expressly stated. The Company may also revise evaluation rules, Profit Targets, Drawdown limits, leverage, or Payout timelines to reflect market or regulatory conditions; such changes normally apply only to Accounts purchased after the effective date, and existing Accounts continue under the rules in effect at activation, unless a change is required to address fraud, error, or compliance.
Maintenance and downtime
The Company may temporarily suspend access to any platform or feature for scheduled maintenance, upgrades, or unforeseen technical issues. The Company will endeavour to give reasonable notice of planned downtime and to restore service promptly. Such interruptions do not entitle the Customer to a refund or extension, except where the Company expressly grants one in exceptional circumstances.
Governing law
The educational and evaluation services, billing, support, and the TradeLocker, cTrader, Match Trader, DXtrade, and TradingView platforms (provided by Triple Edge Group LTD) are governed by the laws of Cyprus and are subject to the jurisdiction of the courts of Cyprus.
The technical operation of the MetaTrader 5 (MT5) platform (provided by PTB Plutus TradeBase LTD) is governed by the laws of Saint Lucia and is subject to the jurisdiction of the courts of Saint Lucia.
The English-language version of these Terms is the controlling version.
Dispute resolution
The Customer should first contact the Company, which will seek to resolve the matter in good faith.
- The Customer should email support@plutustradebase.com with the subject "Dispute Resolution Request," together with their name, registered email, Account number, and a brief description.
- The Company will acknowledge within 5 business days and aims to resolve most matters within 30 days.
- Where a matter cannot be resolved directly, the parties will first attempt mediation in Cyprus or Saint Lucia, as applicable to the entity concerned, before commencing court proceedings.
- The Customer should not initiate a payment chargeback while a matter is under review, as this terminates the review. Statutory rights are unaffected.
General
- Entire agreement. These Terms, together with the plan pages and the policies referred to within them (Privacy, AML, Cookie), constitute the entire agreement between the Customer and the Company.
- Order of precedence. In the event of conflict between a plan page and these Terms, these Terms prevail unless the plan page expressly provides otherwise for that plan.
- Severability. If any provision is held unenforceable, the remaining provisions continue in effect.
- No waiver. A failure to enforce a right does not constitute a waiver of it.
- Assignment. The Company may assign its rights and obligations (including on a reorganisation); the Customer may not assign theirs without the Company's written consent.
- Survival. Provisions that by their nature should survive — including accrued fees, intellectual property, disclaimers, limitation of liability, and indemnification — survive termination.
- Headings. Headings and the summary are for convenience only and do not affect interpretation.
Contact
Triple Edge Group LTD and PTB Plutus TradeBase LTD may be contacted as follows:
Email: support@plutustradebase.com
WhatsApp: +357 95143687
Website: plutustradebase.com
Related policies: Privacy Policy · AML Policy · Cookie Policy